Terms and Conditions

Jacob Rohner AG
J. Schmidheinystrasse 23
CH-9436 Balgach
Phone: +41 71 727 86 86
Fax: +41 71 722 56 71
E-Mail: eshop@rohner-socks.com

§1 Scope
These general terms and conditions shall apply for all business dealings between customers and Jacob Rohner AG transacted via the E-Shop.

§2 Pricing
The prices shown in the E-Shop are binding. They include the statutory value-added tax. This amounts to 8% of the merchandise value for deliveries within Switzerland and 19% for deliveries within the EU, i.e. the German value-added tax applies here. No value-added tax is calculated for deliveries outside of the EU and Switzerland, but the goods are shipped as customs-declared. Depending on the receiving country, the respective customs duties and merchandise import taxes shall apply. The buyer shall be responsible for payment of these customs duties and taxes.

§3 Share of shipping costs
We calculate your share of the packing and shipping costs to be CHF 7.00 within Switzerland.
For packing and shipping to the EU, the share of shipping costs will be displayed by the system before completion of the order and shown on the invoice, depending on the delivery address.
As noted under Shipping & Costs.

§4 Agreement and Transaction
In the process of the customer completing an ordering procedure and sending one or more purchase order(s) to Jacob Rohner AG, a contractual relationship between Jacob Rohner AG and the customer shall exist according to the Swiss Code of Obligations (OR).
Both Jacob Rohner AG and the customer may withdraw from the agreement, without giving any reasons. A notice of cancellation must be provided in writing within 14 days together with a confirmation of receipt; this may also take place expressly via e-mail.

§5 Notice of Defects
The buyer may assert a notice of defects immediately after receipt of the goods. Jacob Rohner AG pledges to replace any defective goods within a useful time frame or reimburse the buyer his/her full purchase price. The buyer must return the goods claimed as defective to Jacob Rohner AG in unused condition.

§6 Delivery
Your purchase will be delivered to you - depending on your delivery adress - within 2-7 workdays after you placed your order.
The customer shall be informed immediately if the goods are not currently in stock.

§7 Payment
Payment shall be made as requested in the Web Shop. Goods that have not been paid for shall belong to Jacob Rohner AG until complete payment has been made.
Payment by invoice is possible in Switzerland and Germany for orders of up to CHF 400.00, EUR 332.00, USD 420.00. Otherwise prepayment in the online shop via the credit card systems provided.

§8 Guarantees
Swiss legislative power shall apply exclusively. Guarantees must be sent to Jacob Rohner AG via regular mail and with registered letter.
With regard to complaints relating to quality, a simple e-mail will suffice and Jacob Rohner AG will arrange for an immediate replacement.
The yarns and other materials manufactured by Jacob Rohner AG meet the standards of the textile finishing laws, and we strongly recommend washing all newly purchased textiles at least once before wearing according to the washing instructions on the packaging.

§9 Data Protection
We will store and treat as confidential all of the data required for ordering. This information will not be made available to third parties.
Information on method of payment shall be transmitted in encrypted form and will NOT be stored.
The customer may request that his information be deleted at any time simply by sending an inquiry, which Jacob Rohner AG will then immediately confirm back to him.
As noted under Data Protection.

§10 Court of jurisdiction

Swiss law shall apply exclusively, with Balgach as the place of jurisdiction.


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